Bought a car from Infinity Motors in July 2025 and it has been an absolute nightmare. Not even a full year of ownership and the problems just do not stop.While the car was still under warranty, trying to get hold of anyone was painful. Calls and emails ignored, slow responses, and generally very poor customer service. I had to visit multiple times in person just to get any progress.The car had a strong cigarette smell from day one - even after being valeted and after paying their so-called “admin fee”. On top of that, the car had scratches and dents that were not obvious at first glance. As a first-time car buyer, I feel completely taken advantage of. I genuinely feel like I fell into a trap.Mechanically, it’s been one issue after another:- Thermostat problems- Ball joints with play- Flexi pipe issues- Engine mount problemsAnd that’s not even the full list.To be fair, Leigh did authorise some of the work, but every time one issue was fixed, another problem immediately appeared. There was never a point where the car felt reliable or properly sorted.Yes, I understand that used cars may need repairs, but not to this extent, especially considering how much I paid and the fact the car was sold with a warranty.They advertise themselves as selling the “Best Used Cars”, but in my experience that slogan is just wording without meaning.Buying from Infinity Motors has been stressful, time-consuming, and expensive. I would strongly advise anyone to think twice before buying a car from here - especially if you’re a first-time buyer.Other 5 star reviews here might be fake!
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At Infinity Motors, we believe buying a car should be simple, honest, and enjoyable. Based in Swindon, we offer a great range of quality used vehicles — all HPI-checked, fully inspected, and ready to drive.
Our friendly team is here to help you every step of the way with wonderful customer service, fair prices, and no pressure. We’ll help you find the right car for your lifestyle — whether you’re upgrading, downsizing, or buying your first car.
Prefer shopping from home? We offer live video walkarounds, delivery options, and easy part-exchange.
We’re proud to be known for being friendly, trustworthy, and easy to deal with — making car buying simple, smooth, and stress-free.See more
