Building a chatbot during the trial period reveals several serious issues. The interface is counterintuitive — it doesn’t allow for a clear overview of the decision tree or the efficient reuse of conversation sequences.What’s worse, you soon discover that the service isn’t based on a single subscription, but on multiple overlapping ones. While configuring your chatbot, the system doesn’t warn you that the features you’re adding come with additional costs. These are not advanced or exceptional features — they are basic tools required to make the chatbot truly functional.Once the trial ends, if you don’t pay the full amount resulting from these hidden add-ons, your bot configuration panel disappears entirely, and you can’t use or access your chatbot.Even more frustratingly, if you don’t use the service for a while (because your bot is inaccessible, of course), the company still expects you to pay retroactively for all the months you’ve been inactive. In my case, having set payments to manual top-up mode, I went on holiday and returned to find that I had to pay for two months I hadn’t used the service at all — just to regain access.When I contacted the company to explain that I was being charged for a service I couldn’t even use, their response was that the service had been “available”, therefore the charge was justified. This is absurd, considering that the control panel becomes inaccessible the moment you stop paying.In short, the product is confusing, the billing system is misleading, and the customer support simply refuses to acknowledge the flaws in their model. I strongly advise anyone considering this service to read the small print very carefully before committing.
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Infobip is an international IT and telecommunications company.
