Review Time
Support are scamm and the company was scam money i send him kyc is say requierd to get usa servers more than month support not answered and tok from my paypal 1000$ no one work with this scams
I wanted to integrate Infobip TXT service with Microsoft Dynamics, I setup the integration, but the texts were getting as far as Infobip and stopping, even for verifies numbers, I raised a support request but nothing back from them in over 3 weeks, so I moved on!
Building a chatbot during the trial period reveals several serious issues. The interface is counterintuitive — it doesn’t allow for a clear overview of the decision tree or the efficient reuse of conversation sequences.What’s worse, you soon discover that the service isn’t based on a single subscription, but on multiple overlapping ones. While configuring your chatbot, the system doesn’t warn you that the features you’re adding come with additional costs. These are not advanced or exceptional features — they are basic tools required to make the chatbot truly functional.Once the trial ends, if you don’t pay the full amount resulting from these hidden add-ons, your bot configuration panel disappears entirely, and you can’t use or access your chatbot.Even more frustratingly, if you don’t use the service for a while (because your bot is inaccessible, of course), the company still expects you to pay retroactively for all the months you’ve been inactive. In my case, having set payments to manual top-up mode, I went on holiday and returned to find that I had to pay for two months I hadn’t used the service at all — just to regain access.When I contacted the company to explain that I was being charged for a service I couldn’t even use, their response was that the service had been “available”, therefore the charge was justified. This is absurd, considering that the control panel becomes inaccessible the moment you stop paying.In short, the product is confusing, the billing system is misleading, and the customer support simply refuses to acknowledge the flaws in their model. I strongly advise anyone considering this service to read the small print very carefully before committing.
Never in my life have I ever dealt with a worse platform than Infobip. My whatsapp number that I purchased from Infobip was not verifying through their platform despite being a number bought from them. The number was useless to me without verification and unfortunately Infobip's support was clueless as to what was happening. It took them 2 weeks to still remain oblivious about the issue at hand while giving excuses that they haven't head from the "registrations" teams (which I do not think even exists). Stay away from this platform!!
"Sorry if our product is not fit for purpose, you should have done your research before buying it" is their way of doing business. Here's the full story:I bought a Spanish phone number, and it turned out it was banned in Telegram (it didn't get banned after I used it, I could not start to use it because it was already banned). So I asked for a refund, they wasted time in several ways and eventually agreed to a full refund. They told me several times that "the finance department is slow" and that they were "processing" the refund. So I eventually opened a dispute in PayPal, which was automatically and immediately denied supposedly because I filed it more than 30 days after the transaction (PayPal's dispute system is a joke). Clearly InfoBip had been wasting my time so that it would be too late for me to get a refund through PayPal. Then they gave me a refund of 5€, I asked if it was a joke, and they told me (again) that they were "checking on it". In the end they replied (after having told me several times that they were processing a full refund) that they were sorry but would not give me a refund, because "The numbers do work, but they do not have the telegram functionality, which you should have looked into or contacted us before purchasing the numbers".
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Infobip is an international IT and telecommunications company.
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