"Sorry if our product is not fit for purpose, you should have done your research before buying it" is their way of doing business. Here's the full story:I bought a Spanish phone number, and it turned out it was banned in Telegram (it didn't get banned after I used it, I could not start to use it because it was already banned). So I asked for a refund, they wasted time in several ways and eventually agreed to a full refund. They told me several times that "the finance department is slow" and that they were "processing" the refund. So I eventually opened a dispute in PayPal, which was automatically and immediately denied supposedly because I filed it more than 30 days after the transaction (PayPal's dispute system is a joke). Clearly InfoBip had been wasting my time so that it would be too late for me to get a refund through PayPal. Then they gave me a refund of 5€, I asked if it was a joke, and they told me (again) that they were "checking on it". In the end they replied (after having told me several times that they were processing a full refund) that they were sorry but would not give me a refund, because "The numbers do work, but they do not have the telegram functionality, which you should have looked into or contacted us before purchasing the numbers".
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Infobip is an international IT and telecommunications company.
