I have been buying this insurance for my parents for a while now and this year we got to visit a doctor's office for the first time and the experience was horrible. The plan was INF elite premier which is the most expensive one and yet the UHC card was not recognized at provider. The number on the back of the card did not connect us to UHC, but to Robin Assist which probably is their claim handler that said the policy is not enrolled yet and it would take 48 hours to enrol. Lots of chasing them and somehow insurance card was entered in the system after 2 days and not there are so many issues. The provider keeps telling me about one issue or the other. I have spent countless hours chasing Robin Assist over phone. Now I got a letter from provider that the insurance claim was denied because date of birth doesn't match. There is some random date that shows up in insurance records. I am tired and would not recommend this company to anyone. It would have been much cheaper for me to pay out of pocket. This feels like a scam to me. Not sure if they care about their reputation. I find their practices deliberate to discourage claims.
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