Our experience with Clearlight Infrared Saunas has been nothing short of infuriating. The unit arrived with multiple defects that should have been caught by quality control, resulting in three separate service calls just to make it functional. During the second visit, the technician admitted to shorting out a control board, which required a third visit. Admittedly, none of the technicians Clearlight sent had ever worked on one of these units before; they were unfamiliar with the product and learning on the job at the homeowner’s expense (we were required by Clearlight Infrared Saunas to have one of our own supervisors present from their 'projected arrival time, till they finished).Because of Clearlight’s failures, the homeowners were forced to pay nearly $5,000 in additional labor costs, pushing the true cost of the sauna to nearly $15,000 instead of the $10,000 it should have been. That figure doesn’t even include my own lost time spent in endless correspondence via phone and email trying to secure reimbursement — which Clearlight has still refused to provide.On top of that, we consulted directly with Clearlight on an enclosure we had designed for the sauna, prior to moving forward on the build - we have been an A+ rated company on the BBB for over 25 years and we would never proceed on a design without approval from the manufacturer. Clearlight Infrared Saunas misinformed us during the custom build process and then tried to deny the fact they had provided us with direction on properly enclosing the unit. Their poor guidance created issues with our building inspector upon final inspections. Once they did finally acknowledge that they had in fact misinformed us on the build, according to their own specifications, I was the one that had to draft a letter stating that the enclosure was in fact safe and built to their specifications per our guidance with their rep 'Tom'. My letter was then sent to Clearlight's own engineering dept. where it was reviewed and ultimately signed off on by them on their own letterhead. We then had to provide this letter to cover all the inspector's concerns, noting that the unit was safe and that all warranties applied and all accesses to work on the unit were in place. Again, and outrageous waste of all our time and a HUGE delay for our clients.This entire ordeal — marked by defective equipment, poor quality control, untrained technicians, misinformation, added costs, and zero accountability — proves Clearlight does not stand behind its products. We strongly urge others to avoid this company!
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At Clearlight®, we believe health and wellness is the best investment you can make. Without health, life can become a burden, so maintaining it is primary to a good life. Our passion for over 25 years has been to develop and manufacture products that heal the body simply and easily. This approach has made us the leader in the industry with a reputation for putting our customers first. We are devoted to helping everyone experience more health and vitality in their lives. At Clearlight, we keep innovating so you can keep living abundantly.See more
