Placed an order on Dec, 1 2025 for 844.94 on Credit Card.This was to provide repair service for a customer.Many recorded calls, conversations, voicemails, many emails and now certified letters sent.I have since placed reviews on Yelp, FB, IG, X, BBB... and will continue to.I have filed complaints with the AG's Consumer Protections Department & will finish filing with the FTC this week.Infrared Sauna Parts continues to criminally hold my money. They did promise a refund. Then they stated they stood ready to fulfill the order... I will spare added details of my account & simply give you this advice: Stay away from "M***" (he is named in the many, many catered positive reviews self-posted by ISP so I feel he can be identified here. The reviews on their website are likely incentivized or fabricated. As for negative reviews, I was actually threatened by ISP to take down a Yelp review so that we could complete our transaction!)... BUYER BEWARE.They steel your money - that is 100% of my experience as of February 19, 2026.All communication since early January has been from me to them.
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