Complaint 1 In August 2025 ING sent a replacement transaction account debit card by ordinary post. The card was lost in the mail without being activated. Despite this ING blocked my then current debit card denying access to my funds and causing me substantial financial stress and financial loss.It took ING over 7 days to send a new replacement card by express post. Despite substantial correspondence ING has flatly refused to consider sending cards by a more secure method. Complaint 2The ING online credit card application system was not functioning correctly and iNG did not bother to respond to requests for assistance. As a result the application was automatically rejected.Despite substantial correspondence and the fact that documentation was provided proving that I met all ING criteria for the issue of a credit card, ING has refused to issue a credit card.
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We exist to empower people to stay ahead, in business and in life. We’re proud to be part of ING Group, the world’s leading direct savings bank – and even prouder to be Australia’s most recommended bank. That’s because, for us, nothing matters more than being loved by our customers.
Since we started out in 1999, we’ve reinvented the way Australians do their banking by delivering products that are simple, and good value – from Everyday Banking and Savings, to straightforward Home Loans and Super. With our 24/7 customer care and digital platforms, we’ve also given customers support round the clock – plus the freedom to do their banking anywhere, anytime.
The driving force behind all of this has been simple: our desire to improve our customers’ lives by doing things differently. Everyone here shares the same forward-thinking approach, and a genuine desire to make a difference to the communities we’re part of.
If you’re ready to be challenged to achieve your full potential, we are the place to make it happen. Here, you’ll have the freedom to put ideas into action, own the results, collaborate on a global scale – and make a genuine difference to people’s lives.
Like to find out more? Visit ingdirect.com.au or find us on social media.
ING Australia is a division of ING Bank (Australia) Limited ABN 24 000 893 292 AFSL 229823, Australian Credit Licence 229823. ING Living Super (which is part of the ING Superannuation Fund ABN 13 355 603 448) is issued by The Trust Company (Superannuation) Limited ABN 49 006 421 638, AFSL 235153.
ING Australia is the trading name of ING Bank (Australia) Limited) and is wholly owned by ING Group.See more
