Signing up with ING was easy, albeit throughout the process I was handed over to at least 4 different people as contact points; it would have been better to have a single representative for all queries and activities until mortgage approval.Internet and mobile banking UI are the absolute best that I have seen bar none. Functions and features are intuitive and a pleasure to use.I was disappointed that only 1 month after signing up I received a notice that the annual home loan fee is increasing by $100, for no perceivable benefit.In addition the current variable rate for my type of loan is 3.79%; this is lower by 10 basis points from what I signed up before, and is disappointing that my rate hasn't automatically moved in conjunction with the latest offers.
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We exist to empower people to stay ahead, in business and in life. We’re proud to be part of ING Group, the world’s leading direct savings bank – and even prouder to be Australia’s most recommended bank. That’s because, for us, nothing matters more than being loved by our customers.
Since we started out in 1999, we’ve reinvented the way Australians do their banking by delivering products that are simple, and good value – from Everyday Banking and Savings, to straightforward Home Loans and Super. With our 24/7 customer care and digital platforms, we’ve also given customers support round the clock – plus the freedom to do their banking anywhere, anytime.
The driving force behind all of this has been simple: our desire to improve our customers’ lives by doing things differently. Everyone here shares the same forward-thinking approach, and a genuine desire to make a difference to the communities we’re part of.
If you’re ready to be challenged to achieve your full potential, we are the place to make it happen. Here, you’ll have the freedom to put ideas into action, own the results, collaborate on a global scale – and make a genuine difference to people’s lives.
Like to find out more? Visit ingdirect.com.au or find us on social media.
ING Australia is a division of ING Bank (Australia) Limited ABN 24 000 893 292 AFSL 229823, Australian Credit Licence 229823. ING Living Super (which is part of the ING Superannuation Fund ABN 13 355 603 448) is issued by The Trust Company (Superannuation) Limited ABN 49 006 421 638, AFSL 235153.
ING Australia is the trading name of ING Bank (Australia) Limited) and is wholly owned by ING Group.See more
