Absolutely a joke asking people for additional information on who the customer is solely basing it on orders from austrac. This is the people who do fraud checks why are basic customers not being told who this is or why? Also what risk am I and who is this information being shared with? Because your customer service has no idea and if we choose not to give anymore information we are threatened with your account being terminated. No bank branches to actually go and see someone face to face it’s now feels like everyone owns you if don’t do it then your out why is big business not customer friendly anymore. The amount it costs to use this account when you don’t have a single atm in qld and the threats from your staff including the supervisors for over ten years I’ve been a customer now it’s time to go elsewhere. this bank does nothing for it’s customers . Another thing if you’re company is available 24/7 why did I have to make 5 phone calls to get in touch. That took more than 90 hours. One return call that I missed nothing to say I’ll try you later now it’s back tome to chase you again. Can’t speak about the other person on the account but only one of us needs to close it which makes no sense. The new moto for Australia (do as your told you don’t have rights anymore if you don’t we will shut you out) one day Australia will wake up.
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