Extremely disappointing experience with this bank.
I was repeatedly targeted with ads promoting a “10-minute personal loan” process. As an existing customer with an excellent credit history, I trusted the messaging. The application even displayed a pre-qualified screen indicating I was likely to be approved based on my profile.
That turned out to be meaningless.
The application process itself was confusing and poorly designed. Expense questions were unclear, and at one point I was given the option to either link my external bank account for automatic data access or provide statements manually. I chose to provide statements.
I was never asked for them.
Instead, within minutes of entering my details, I received an automated rejection.
No meaningful explanation. No document review. No transparency about how the decision was made.
What concerns me most is that this wasn’t just an inconvenience. This was a formal credit enquiry recorded against my file. For a bank to aggressively market “pre-qualified” offers and then instantly reject applications through an opaque automated system is irresponsible.
Afterwards, I spent hours trying to get clarity. The only response I received was that “the system made the decision.” There was no proper review and no accountability.
The entire experience felt like a marketing funnel designed for speed, not fairness.
If this is the direction the bank is heading, customers should be very cautious before trusting their “instant approval” claims.
I expected better from a major financial institution.
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