Completely frustrating. I've been trying to close my account for MONTHS, but it hasn't worked. I was told I needed to do it online or through the app, but both have been malfunctioning for months. I showed them the issue in person, but the response was just to 'keep trying at home.' It’s infuriating to be unable to end my relationship with this bank while still incurring tax fees for an account I can't close. They desperately need to improve their processes if their website and app can't function properly.
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