Review Time
STEER CLEAR OF THIS BANK – DISTURBING AND UNRELIABLE EXPERIENCE As a foreign national, I opened an account with this bank. Initially, everything seemed fine until I was called in for a so-called “data update.” I visited the local branch, where the teller repeatedly checked my documents, clearly having difficulty understanding them due to the foreign language. Then, I was handed forms to sign. To my shock, the documents inaccurately stated that I was a citizen of the country, complete with a fabricated local personal identification number, and my official documents were incorrectly labeled as issued by local authorities. It felt as if the bank had taken it upon themselves to “naturalize” me. I left the branch bewildered, feeling as though I had mistakenly walked into an immigration office. I hadn’t taken any oath or requested such a change. Upon returning, I pointed out the inaccuracies, asserting that the bank had no legal authority to alter citizenship status or assign identification numbers. The staff's response was defensive and dismissive: I was told that “this is how the software operates,” that my understanding of the local language was insufficient, and that I was being too loud. There was a clear lack of accountability, professionalism, and respect. Realizing I was getting nowhere, I exited the branch—declared a citizen without any request, oath, or legal justification. Subsequently, I received alarming emails regarding the staged closure of my account. I lodged complaints with various regulatory bodies. A week later, another representative claimed the document errors were due to “human error,” yet my account would still be suspended unless I provided absurd and nonexistent documents, which had never been mentioned during the account opening. In summary: significant incompetence, absence of oversight, and serious legal risks for clients, especially for foreign nationals. If a bank can alter your citizenship on official documents, think about the potential mishandling of your personal data or finances. My strong advice: avoid this bank.
STEER CLEAR OF THIS BANK – A DISTURBING AND DANGEROUS EXPERIENCE. As a foreign citizen, I opened an account with this bank, and everything seemed fine until I was called in for a supposed 'data update.' I visited the local branch, where the teller struggled to comprehend my documents due to the language barrier. To my shock, the forms they presented listed me as a Romanian citizen with a fabricated identification number, suggesting my official documents were issued by local authorities. I felt as though I had unwittingly become a Romanian citizen without any legal basis or consent. When I returned to address this issue, the staff responded with aggression, dismissing my concerns and attributing the issue to their software. There was a complete lack of accountability and professionalism. Afterward, I received threatening emails regarding my account closure. I filed complaints with relevant authorities, only to be told it was a 'human error,' yet my account would still be suspended unless I provided absurd documents I was never informed about. This bank demonstrates serious incompetence and poses a significant legal risk, especially for foreign clients. If they can modify citizenship details, imagine what else they could do with your data or funds. Strongly advise against this bank.
Completely frustrating. I've been trying to close my account for MONTHS, but it hasn't worked. I was told I needed to do it online or through the app, but both have been malfunctioning for months. I showed them the issue in person, but the response was just to 'keep trying at home.' It’s infuriating to be unable to end my relationship with this bank while still incurring tax fees for an account I can't close. They desperately need to improve their processes if their website and app can't function properly.
I've held an account with this bank for six months, and it stands out as one of the best in Romania currently. The app is excellent, packed with features not found in other local banking apps. Customer support is commendable, with a chat option that I utilized, leading to a quick resolution of my issue.
Extremely unprofessional! They blocked my account and my funds without any explanation! Their staff is constantly on break, laughing loudly and chatting while customers are present. This is worse than a marketplace! It's disappointing. Farewell!
This bank is a massive scam! They blocked my account without reason. I submitted all requested documents TWO MONTHS ago, but they still haven't reactivated it. The only response I get is 'You need to wait, the case is under review.' They provide no information or timeframes. They will NEVER do anything to return your funds. I strongly advise against opening an account here; if you face similar issues, consider hiring a lawyer.
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