I had been a loyal customer for a while. After placing a t-shirt order, I realized I had already bought one and contacted the team to cancel. They suggested a replacement, which led to confusion. I waited for a shipping notification that never came, and my emails went unanswered for days. After two weeks of back and forth, I was told my order was canceled without explanation. I have proof of my claims. It's disheartening since I loved their clothing, but I may not order again.
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