I've purchased a few pairs of shoes from Inkkas. They're cute and mostly comfortable (the joggers are a bit too narrow). However, they don't last as long as I would hope. I've owned my slip-ons for a little over a year, and they're starting to fall apart. On 12/7/24, I received a marketing email from Inkkas Support with one final opportunity to use the Cyber Monday sale code in conjunction with a Free Shipping code for one day only. Given that you have to spend over $175 to get free shipping, I thought this was a great deal. However, when I tried to use the codes, they did not work. I responded to the email and received something vague 2 days later about how they can retroactively apply the codes to my order and that it would take 10 business days for the refund to go through. Except, I didn't submit an order. I tried to contact support using the chat function on the site, and that person was thoroughly incompetent. They frequently back tracked on what they said ("please disregard the prior message"), sent me a return form (again, I didn't submit a purchase), and insisted I would have to email support because contacting support through chat is only for "pre-purchase questions" and that I'd have to email to reach the "front end." Far too many hoops, too much confusion on their end, and very poor customer service across the board. They've lost my business. I'm now trying to figure out how to cancel an order made prior to this incident, and it looks like I'll have to go through their email support for that since they have no options to do that on the website.
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INKKAS® Footwear offers online shoes, sneakers and boots that brings the world together. Made with authentic textiles from Peru, Guatemala, Mexico and more!
