I followed the guidelines to set up the printer, but it wouldn't function. The support team took control remotely, yet they couldn't resolve the issue either. They sent me a replacement printer head, which took two weeks to arrive. After receiving it, they guided me through the replacement process, but it still didn't work. They indicated that the motherboard was faulty. Two weeks later, I replaced it per their instructions, but the issue persisted. They offered to send additional parts, but I opted for a return instead. I had to cover the shipping costs, and they provided a partial refund.
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InkSonic is a leading solutions provider for the global garment printing industry. We offer lightweight and professinal DTF, DTG, and UV DTF printers, along with premium inks, transfer films, and consumables, enabling businesses to achieve maximum efficiency at minimal cost. Our compact, high-performance printers make custom printing accessible to small businesses, home offices, and workshops.
We take pride in our dedicated team, offering lifetime 1-on-1 support, industry-leading warranties, and specialized after-sales service to help you set up and optimize your printer. With a customer-first approach and continuous innovation, InkSonic ensures that you can confidently scale your business, knowing our expertise is always by your side.See more
