Review Time
I quickly learned that not all printers are the same. Paisley worked diligently to get my new printer up and running. Even depsite my frustration and willingness to wait another day Paisley asked for a few more minutes and was able to get the job done. Not many customer service agents would continue to organize and undo someone else's mess. Thank you Paisley for your help.
I had some trouble getting my printer connecting and working! I needed help to see what I was doing wrong and Kurt definitely helped me out! Professional, friendly, and super informative! He was patiently walking me through my software and hardware issues! Thank you! Wish me luck on the new business!
Inksonic technical support is amazing.
They are indeed patient and helpful.
I have issues with my printer (user error ) and end up replacing parts, I have learned so much about my printer .
Thank you all for your help!
(Sorry I didn't get your name last night)
I have had issues with the Ink Sonic L1800 put have been resolved by the tech support. Recently I ended up needing a new computer and I needed help setting up the printer. They did a great job helping me and were fast to respond.
I followed the guidelines to set up the printer, but it wouldn't function. The support team took control remotely, yet they couldn't resolve the issue either. They sent me a replacement printer head, which took two weeks to arrive. After receiving it, they guided me through the replacement process, but it still didn't work. They indicated that the motherboard was faulty. Two weeks later, I replaced it per their instructions, but the issue persisted. They offered to send additional parts, but I opted for a return instead. I had to cover the shipping costs, and they provided a partial refund.
I ordered a print head for my printer, but because it wasn’t from the specific brand, they claimed they couldn’t assist me. The print head was supposed to be new, but I received one that appeared used and had ink on it. I won’t be ordering from them again. I wish I could share pictures of what I received. It was a very unsatisfactory experience throughout.
I followed the instructions to set up the printer, but it didn’t work. The support team took control remotely and couldn’t resolve the issue either. They sent me a new print head, and after two weeks, I received it and was guided through the replacement process, but it still didn’t function. They mentioned the motherboard was faulty. After two more weeks, I replaced it as instructed, but it still didn’t work. They offered to send additional parts, but I requested a return and had to cover the shipping costs. Ultimately, I received a partial refund.
The setup process was quite challenging, to be honest. I encountered several issues while getting the printer up and running. HOWEVER, the quality of the prints makes it all worthwhile. The colors are absolutely accurate.
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InkSonic is a leading solutions provider for the global garment printing industry. We offer lightweight and professinal DTF, DTG, and UV DTF printers, along with premium inks, transfer films, and consumables, enabling businesses to achieve maximum efficiency at minimal cost. Our compact, high-performance printers make custom printing accessible to small businesses, home offices, and workshops.
We take pride in our dedicated team, offering lifetime 1-on-1 support, industry-leading warranties, and specialized after-sales service to help you set up and optimize your printer. With a customer-first approach and continuous innovation, InkSonic ensures that you can confidently scale your business, knowing our expertise is always by your side.See more
