I find the technical support to be inconsistent and quite frustrating, with documentation that often lacks completeness. I faced an issue with cron jobs not sending emails upon completion. When I contacted support, their reply suggested it was not their concern. I later discovered that the mail server was filtering emails due to the cron job not using the correct 'from' address. I managed to fix this by adjusting the output settings. However, I encountered another hurdle with setting the upload_dir_tmp directive, which required specific configurations due to my shared hosting. I had to troubleshoot an issue that should have been addressed by their team. This raises questions about their responsibility in resolving server-side issues. Furthermore, why isn't this critical information included in their documentation? Initially, I was promised assistance when I moved my site, but it turned into a frustrating experience. While I understand that issues can arise, I expect a more professional response. The support team took too long to provide a dismissive reply, overlooking the root cause of the problem. I currently have a smaller plan while developing my site, but this experience makes me question the correlation between support quality and pricing. Suggested improvements include allowing a 'From' email address in cron job configurations and updating documentation to reflect necessary server settings accurately.
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