Review Time
We have been using InMotion Hosting for more than 12 years. Our experience has been great. We have also contacted support few times during this time and every time the support has been great. We are very satisfied and happy to have chosen InMotion Hosting.
InMotion Hosting is a reliable service provider with a responsive support team. Recently, one of their technicians, Nick Ha, provided exceptional support in resolving our company’s technical and website-related issues. He was knowledgeable, courteous, and professional throughout the process. Although I am not technically inclined, Nick patiently addressed all of my questions and went above and beyond to ensure the issues were fully resolved. Thank you again, Nick, for your outstanding service. InMotion Hosting is highly recommended!
I had a great experience working with a professional to rebuild my website. They were quick to respond to emails and always available for scheduled calls. They listened carefully to my needs and preferences for the redesign. I'm very happy with the appearance of my site. Many backend updates were made, as I hadn't done any myself. It's now easy to upload my information and images.
I find the technical support to be inconsistent and quite frustrating, with documentation that often lacks completeness. I faced an issue with cron jobs not sending emails upon completion. When I contacted support, their reply suggested it was not their concern. I later discovered that the mail server was filtering emails due to the cron job not using the correct 'from' address. I managed to fix this by adjusting the output settings. However, I encountered another hurdle with setting the upload_dir_tmp directive, which required specific configurations due to my shared hosting. I had to troubleshoot an issue that should have been addressed by their team. This raises questions about their responsibility in resolving server-side issues. Furthermore, why isn't this critical information included in their documentation? Initially, I was promised assistance when I moved my site, but it turned into a frustrating experience. While I understand that issues can arise, I expect a more professional response. The support team took too long to provide a dismissive reply, overlooking the root cause of the problem. I currently have a smaller plan while developing my site, but this experience makes me question the correlation between support quality and pricing. Suggested improvements include allowing a 'From' email address in cron job configurations and updating documentation to reflect necessary server settings accurately.
The team is always incredibly supportive whenever I encounter an issue, such as a problem with outbound emails being flagged by the recipient's server. They knew exactly where to look for the problem and promptly submitted a de-list request, resolving the email issues effectively. Thank you!
This review concerns the email accounts provided with shared hosting plans. I learned from the support team that email account holders cannot reset their passwords independently, and as the admin, I cannot resend a new password reset if the first one expires. Additionally, the support team couldn't tell me how long the reset link remains valid. I was informed that I need a VPS plan for users to reset their passwords themselves, which is absurd! Password resetting is a basic feature in every email service I've encountered, including free ones. It's unacceptable that I can't find out when the only link I can send will expire. This situation is disappointing, and I will be searching for a new hosting provider.
We use hosting services from several providers. It's tough to assess a company's service when everything is running smoothly. However, when issues arise, this provider is quick to respond! They assist in identifying and resolving problems efficiently. After a year or two with them, we plan to consolidate our other hosting accounts here. Their product quality and service are exceptional. We highly recommend this hosting provider.
The representative did a fantastic job aiding me with a PHP upgrade issue. He was incredibly patient and kind. As someone without an IT department to manage my website, I truly appreciate the expertise and assistance I receive from the team.
The representative who took my call was very patient and quickly located my account. I'm not very tech-savvy, and he processed my payment over the phone. He was exceptionally kind and understanding of my frustrations. I will definitely recommend this service to my contacts.
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