I don’t leave negative reviews lightly, but this experience warrants it.
I hosted multiple websites with InMotion and experienced repeated security breaches — not a one-off incident, but ongoing compromises that kept returning even after remediation.
Despite implementing my own security measures (including firewall rules), the issue persisted. When I raised this with support, the guidance I received was essentially:
— consider upgrades (including OS upgrade)
— consider external security audits
In other words, the responsibility to stabilise the environment was pushed back onto me, without a clear or reliable resolution within the platform.
At that point, I made the decision to leave.
What’s particularly frustrating is the process that followed.
I was advised to:
— back up and migrate my data
— then return to request cancellation and a refund
I clearly stated I would be purchasing new hosting and proceeding with migration based on that guidance — which I did.
Only after completing the migration (and incurring additional costs) was I told that:
— the refund was subject to approval
— and ultimately denied due to being outside policy
At no stage prior to migrating was it clearly communicated that a refund would likely be declined.
So the outcome was:
— ongoing unresolved security issues
— guidance that led me to incur additional costs
— and a refusal to offer even a pro rata refund for unused service
From a customer perspective, this is unacceptable.
If the service is no longer reliable and the only resolution is to leave, there should be some level of accountability — especially when the customer follows the process your support team outlines in good faith.
I work in web design and regularly advise clients on hosting decisions.
Based on this experience, I would not recommend InMotion.
Claim your business profile now and gain access to all features and respond to customer reviews.
