After reading about customers struggling to unsubscribe, I revisited the website and indeed didn’t see any indication about the subscription, which made me uneasy. I agreed to pay, but not being able to control how long I want the service is not a good feeling. I messaged customer support regarding the lack of information about subscription and how to unsubscribe, noting their low rating because of this. After about an hour, I received a response with instructions on how to unsubscribe and a link, making it a simple process. I appreciated their promptness and efficiency.
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