Innovative Partners (IP) deserves 0 stars as an administrator of the Multiplan network because I've had several negative experiences since December 2024:1. Customers have only one way to reach them: One "customer service" phone number for service and claims. This is a joke! Their representatives are clearly a third party that cannot resolve basic concerns! I called back 4 times on 4/9 morning and my call was dropped twice. This, after I was placed on hold!! One of those times I had added a provider's billing representative on the call so I could be helped with a claim. The IP rep dropped the call after placing us on the 2nd hold! Besides, I had initiated the 3-way call to resolve a claim. 2. IP does not provide customers with the ability to submit claims online. Instead, they insist that the healthcare providers send them details of the visit directly, even if the provider is out of network with IP and can only submit details to me, the patient! IP claims department says that they will not accept paperwork (including details of service sent by a healthcare provider to a customer) if it is sent by the customer. This is a ridiculous policy because they make it impossible for me to use my PPO plan! 3. I recently signed up for upper tier plan coverage (from Optimum 3 to 5) due to lack of coverage for certain benefits, and did not realize what a nightmare it would be! I was later told by multiple reps that my claims for that month (March) would not be compensated for regular doctor visits since my new plan would only be starting April 1st. However, they continued to charge me for the entire month! Later, I was told by a rep that they would cover only urgent care and emergency visits in March! 4. Every time I call (even if I call back immediately after they drop a call) their representatives ask ALL these questions: ACC #, FULL NAME, HOME ADDRESS, EMAIL, PHONE NUMBER. This is crazy considering they are recording every conversation and have all the information anyway! (The other financial companies I work with do not ask half as many questions besides account #).5. Their online portal is only good for one-way communication in a manner that benefits them. There are no details of claims being processed etc.6.They send emails only to inform of changes to plan. However, they provide no way to download this information. Innovative Partners is an entity that exists solely to make money off their customers. They are thoughtless and self-serving in their businesses practices, and they need to be stopped via the legal system!
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Innovative Partners provides customers with quality, affordable healthcare options that protect individuals and families across the nation. No matter where life takes you, Innovative Partner's health benefit plans provide consumer's with access to the the largest and most comprehensive independent participating provider (PPO) networks in the United States.
Innovative Partners offers affordable rates and a flexible approach payments, because everyone deserves quality coverage that fits their unique health needs.
Consumers can take advantage of a range of unique subscriber benefits including but not limited to telemedicine solutions, prescription coverage programs, wellness services and much more. We aim to provide peace of mind & innovative solutions that benefit the health and wellness of the consumers we serve while benefiting the communities in which we live.
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