Review Time
Do not sign up with innovative partners !! Claims do not get paid. I have had 3 invoices in limbo for 8 months. Cannot get a straight answer. All claims need to be sent via mail and cannot be sent electronically. Customer support claims there are no mangers to speak to
I had a terrible experience with Innovative Partners. When I called to cancel my plan, they kept asking me over and over why I wanted to cancel, as if I needed a reason. The simple answer? I didn’t want it and I wasn’t satisfied.My doctor can't accept this plan, and now I’m being forced to pay over $200 out of pocket every month for an essential injection. To make matters worse, a rep told me I would have to pay a $7,000 penalty fee for canceling... which is doesn't even make sense. You're legally allowed to cancel insurance, and I was still within the 30-day window.This company is definitely a scam and just stay away from them. My advice? Contact your bank immediately to dispute the charge and report them to the Better Business Bureau (bbb.org). If you're looking to get insurance like Aetna, Medicaid, or Cigna, etc. go directly through the official company website or Healthcare.gov. Avoid third-party brokers like this one, because they often sell limited coverage plans that don’t meet real healthcare needs and then make it difficult or impossible to cancel.
DO NOT use this company!! They lied to us about what coverage we would have with First Health Network! All they wanted was the money for a 30 day trial, and we can cancel anytime. Yea, right!! I’ve been trying to cancel & get a refund, they keep hanging up on me whenever I get transferred to a “cancellation agent.”I have tried calling 7 times! I have a dispute in with my credit card company because of them. Horrible customer service!
I have been calling these people for 8 months over and over. They have been delaying my claims for over 2 years, all the while telling me they are covered and I have to just wait. I have been told to refile 3 times, to 3 separate addresses, which I have done. This is a corrupt and disorganized company and NO ONE should give them any of your money.
Innovative Partners (IP) deserves 0 stars as an administrator of the Multiplan network because I've had several negative experiences since December 2024:1. Customers have only one way to reach them: One "customer service" phone number for service and claims. This is a joke! Their representatives are clearly a third party that cannot resolve basic concerns! I called back 4 times on 4/9 morning and my call was dropped twice. This, after I was placed on hold!! One of those times I had added a provider's billing representative on the call so I could be helped with a claim. The IP rep dropped the call after placing us on the 2nd hold! Besides, I had initiated the 3-way call to resolve a claim. 2. IP does not provide customers with the ability to submit claims online. Instead, they insist that the healthcare providers send them details of the visit directly, even if the provider is out of network with IP and can only submit details to me, the patient! IP claims department says that they will not accept paperwork (including details of service sent by a healthcare provider to a customer) if it is sent by the customer. This is a ridiculous policy because they make it impossible for me to use my PPO plan! 3. I recently signed up for upper tier plan coverage (from Optimum 3 to 5) due to lack of coverage for certain benefits, and did not realize what a nightmare it would be! I was later told by multiple reps that my claims for that month (March) would not be compensated for regular doctor visits since my new plan would only be starting April 1st. However, they continued to charge me for the entire month! Later, I was told by a rep that they would cover only urgent care and emergency visits in March! 4. Every time I call (even if I call back immediately after they drop a call) their representatives ask ALL these questions: ACC #, FULL NAME, HOME ADDRESS, EMAIL, PHONE NUMBER. This is crazy considering they are recording every conversation and have all the information anyway! (The other financial companies I work with do not ask half as many questions besides account #).5. Their online portal is only good for one-way communication in a manner that benefits them. There are no details of claims being processed etc.6.They send emails only to inform of changes to plan. However, they provide no way to download this information. Innovative Partners is an entity that exists solely to make money off their customers. They are thoughtless and self-serving in their businesses practices, and they need to be stopped via the legal system!
This place is a complete scam. They charged me for 2 months prior to when the coverage was supposed to start. Refused to refund, refused to allow me to speak to a supervisor, and were unable to provide proof of contract date. The list of doctors they provided were not of accepting doctors even though they claimed they were covered. Their portal takes you to a blank page when trying to access providers. I was charged double what was agreed on and I was never even able to use the coverage.
Not even my annual check up was covered. I called so many times for invoices that are being charged and not covered and even had an associate that said she can only assist with two invoices.Last but not least, I’m the one who called setting this up and “they choose” to add my husband as primary, discrimination completely!! I can’t believe it’s 2025 and we are dealing with companies who allow this behavior.
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Innovative Partners provides customers with quality, affordable healthcare options that protect individuals and families across the nation. No matter where life takes you, Innovative Partner's health benefit plans provide consumer's with access to the the largest and most comprehensive independent participating provider (PPO) networks in the United States.
Innovative Partners offers affordable rates and a flexible approach payments, because everyone deserves quality coverage that fits their unique health needs.
Consumers can take advantage of a range of unique subscriber benefits including but not limited to telemedicine solutions, prescription coverage programs, wellness services and much more. We aim to provide peace of mind & innovative solutions that benefit the health and wellness of the consumers we serve while benefiting the communities in which we live.
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