These products look stunning, but unfortunately I’ll never know. I ordered several items from her in November last year, and they have never arrived. I was told Royal Mail must have lost the order, which apparently was sent in February, and that she would open a case and investigate when she was back in her office after the weekend. Since then, I have sent several messages asking for a refund, which again, she said she would process in March, yet still no refund. I know that her family had a family bereavement, and understand that this must have been a terrible time for them all so was understanding of the delay. I even apologised for asking for a refund! But now, nearly two months on, she will not respond to direct messages and just deletes comments off her posts. It’s so frustrating, communication is appalling, such a shame as her shop looks amazing. I just want my money back. I paid for several items that I have never received, it’s just wrong.
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