Extremely disappointing experience
I submitted two items in separate lockers on Friday, 28/11/2025.
I anticipated they would be moved on Saturday.
I contacted customer service on Sunday.
They informed me that collection would occur the next day.
One item was moved.
I called about the remaining parcel and was told to check back in 24 hours.
Upon further investigation, I found that many items were vandalized, and this apparently occurred on Friday night.
I reached out to customer service again on Tuesday but received no clear answers.
I was advised to go online to file for compensation.
Overall, it has been a very poor experience, and I'm still trying to recover money for a lost parcel from October.
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