The arrangement and collection process was seamless and highly efficient. However, my parcel was handled by a different service, which was quite poor. I received the usual tracking updates and chose to redirect my parcel to a nearby locker. Unfortunately, it was delayed or misplaced for six days. The tracking then indicated a problem, prompting me to reach out for assistance. The support team could not provide help, and I had to contact the other service, which was nearly impossible due to their ineffective customer service. Eventually, my parcel arrived at the locker, and I was able to retrieve it.
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