My parcel was sent back and forth to a depot without any explanation in the tracking updates or messages. I had to reach out to customer support, but the representative could only inform me that there was an issue with the delivery box. She mentioned that they would make one final attempt, but if it failed, the package would be returned. I expressed my concerns and requested to speak with a manager, but I never received a call. Eventually, the package arrived at the last possible moment, but it was soaked and damaged.
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