Unfortunately, this service seems unable to grasp straightforward issues. I reached out as a "receiver waiting for my parcel from a seller," but I had no agreement with the company. Their app confirmed that the parcel was received by them in late November. Over two weeks, four customer service representatives reached out, each insisting that I needed to contact the seller since my agreement was with them! I repeatedly explained that I had no contract with the seller; I was merely inquiring about the location of my parcel, which they confirmed they had! Now, nearly a month has passed, and I must wait another week to seek a refund from the seller, who has also been unresponsive. My simple question was: you acknowledged having my parcel, could you please follow up on it? This has been an absurd situation, wasting both their time and mine.
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