I had a parcel sent to a pick-up location in a shop on Christmas Eve, but I couldn't pick it up that day, and the next day was Christmas. Usually, I receive a reminder when the pick-up deadline is approaching, but instead, I got a notification saying I missed my opportunity to collect it and that my order was being returned. I struggled to find a way to contact the support team, and it's frustrating that this happened during the holiday season. I thought I typically had three days to collect my parcel, not less than 48 hours, which leaves me confused about the situation. I'm hesitant to use this service again, especially since their website was not helpful at all.
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