I purchased a jacket from an online platform and it was delivered using a courier service. The jacket was marked as delivered but was later stolen. I reside in an apartment building on the third floor, yet the package was left on the ground floor in front of a glass door, fully visible from the street. I reached out to the courier via email and was referred to another delivery company. I explained that someone was home during the delivery, and no one rang the doorbell, leaving me puzzled about how the driver accessed the building. I followed the platform's procedures and shared a photo showing the parcel's visibility from the street. The response from the second company indicated that the driver chose to leave the parcel in what he deemed a "safe place," despite my not indicating any such location. I also submitted a denial of receipt form and a crime reference number, but they insisted it was the platform's responsibility to initiate an investigation, even though the platform had already reached out. Now I feel ignored by both parties and am nearly £100 out of pocket. The customer service I received was appalling; it seems like they simply don't care about the driver's poor delivery practices. I will avoid using either service in the future.
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