I received a notification via the app that my parcel was ready for pickup from a nearby locker. However, when I tried to collect it, the locker failed to recognize the details (both the QR code scan and the touch screen entry). While this was frustrating, I reached out to customer support and explained the situation. To my surprise, the next morning I received a new QR code, and I was able to collect my parcel without any issues. Overall, it was a great experience. Sometimes things go wrong, but the support team is ready to assist when they do.
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