UPDATE: Their response to my review - 'Get in touch with customer support'. My reply: if you had read my review, you would see that I already contacted customer support, and it was a total waste of time. You just provide the same generic response and count your hours for payment, showing no real concern for the situation. 😂 The locker in Porthcawl is malfunctioning, preventing parcel delivery. The tracking indicates it's been going back and forth to their warehouse for 9 days, and all customer service offers is the same reply from different representatives. It's like a copy-and-paste job. They suggest contacting another service, which is absurd—it’s their issue, not anyone else's. The locker is faulty and cannot accept parcels. This locker is new and located in Porthcawl, in case anyone is curious, as I've informed them twice already, yet they still haven't sent anyone to fix it. Terrible service. I would never recommend this service to anyone.
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