I did not receive any notification about the package's arrival on the app or via email; I was only informed that it had departed and was out for delivery. When I checked the app a few days later, it indicated that the package was at the store. I visited the store four times with all the necessary information, but they claimed they had no record of it. The sender then contacted the support team, who stated that the store had not scanned it correctly, so I returned once more, only to hear the same story. Now, three weeks after the package was marked as arrived, I visited again with a phone number provided by the sender. The storekeeper searched through the packages and finally found mine, but refused to hand it over, stating it wasn't registered and asked me to return later to speak with someone else—unfortunately, I work all day. I attempted to call the provided number, but it led to an AI app that couldn't comprehend the issue. I called a second time in front of the storekeeper, which seemed to prompt him to interact with the parcel machine. Miraculously, this action resulted in him finally giving me the package, remarking that it worked now. The package contained food for Christmas treats, which had expired, so I had to throw it away. While the service might not be entirely at fault, there is a clear need for better training for the stores handling these parcels.
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