The lockers are easy to use, the process is simple to follow and many of the lockers near me are outside shops and supermarkets, which is very convenient as it doesn't matter what time of day you go. My only issue with the lockers is that on some occasions, I've attempted to send a parcel and the locker it's opened has already had a parcel in it. The reason I've given it 4 stars instead of 5 is due to the people who collect/deliver the parcels. I've been stood nearby waiting to send/collect a parcel and a courier has been loading a bag... the way the items are thrown into the bag and on the floor did concern me as some parcels are fragile
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