Another lost parcel with Inpost! There was not enough space in the lockers, then it was faulty, then there was an ‘address issue’, the parcel has supposedly been out for delivery 12 times in the last 3 weeks, and still Inpost haven’t managed to drop it at their locker. I’ve contacted customer service and been repeatedly ignored (even when the tracking told me to contact them) and now they are saying it isn’t their problem, my ‘contract is with Vinted’. I can’t raise the issue with Vinted however as the parcel is still showing as out for delivery, and therefore not missing.
When it works it’s great , but this is now my 5th parcel in a year which has either been stuck in a delivery loop, or just disappeared. At least with Royal Mail there is an option to pick up from your local office, if Inpost lockers are full, then too bad, it’s going into the endless delivery loop. Customer service couldn’t give two hoots. I definitely won’t be sending anything with them ever again.
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