I was advised to file a complaint, and here is the response I received: "We have reviewed the shipment details and found that the information from the person submitting the complaint does not match the address label. Complaints from unauthorized individuals are treated as if they were never filed." I am perplexed as to why I am deemed "unauthorized" to complain when I paid for the shipment and was specifically instructed to do so. Your reply suggests that only the recipient can raise a complaint, leaving the paying customer out of the process. This was never communicated to me, and I submitted my complaint in good faith. Dismissing my complaint based on this reasoning is both confusing and unjust. Please clarify who is allowed to submit a complaint and how I, as the paying customer, should proceed.
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