I originally had an issue with my order (the 14k Gold Itsy Bitsy Initial Letter S Screw Back earrings) I bought for my 19 month old daughter. They were catching on her clothes and blankets, and at first I was really disappointed because communication seemed to have stopped after I reached out about an exchange.However, the company recently followed up with me and explained that my emails hadn’t gone through. They were extremely kind and immediately offered to send out a new pair of earrings along with a free return label for the old ones. I really appreciate that they took the time to make things right and provided great customer service. Mistakes happen, but how a company handles them matters! In Season Jewelry definitely showed they care about their customers.
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