My daughter was gifted earrings for her birthday after recommending the company to family. The posts of a pair of earrings significantly bent while she was wearing them and we were both concerned. I contacted the company and they quickly responded and assured me that this is not normal. They put in the effort to find the order even though I wasn't sure what family member gifted them, and graciously sent me a replacement even though the order was placed outside of their return window. I am impressed with their responsiveness and willingness to replacement daughter's earrings. I went from not wanting to purchase from them again to a very satisfied customer.
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