Review Time
Brilliant service from INSHUR when arranging my private hire insurance. Patrick Hill was outstanding — friendly, knowledgeable, and genuinely helpful. He answered all my questions and made the whole process quick and hassle-free. Top-class customer service, highly recommended.
The service ignored all my emails and withdrew money from my account at will. I hadn't reached the low balance threshold that would warrant this; they simply took more funds because it had been some time. When I requested a reversal, they refused. I recommend choosing a different option; there are much better services available.
I began my journey with this insurance provider in 2021, paying £94 monthly. Since then, I’ve maintained the policy without any accidents or claims, and my license is fully up to date. However, the cost has been rising each month, and I now pay £260 monthly. There’s nothing in my record that warrants such an increase, which raises concerns about how they would handle someone who actually experiences an accident or needs to file a claim. I faced a real incident where a vehicle hit me from behind and then fled. When I contacted the service for guidance, they were unhelpful and even hung up on me. Ultimately, I had to repair my vehicle on my own without any support from the provider. A friend of mine, who works in delivery and puts in even more hours than I do, faced a similar situation. He was hit and the other driver fled, but a different insurance provider assisted him throughout the process, allowing him to get his vehicle repaired without hassle. In contrast, this provider, which charges significantly more, is careless, unprofessional, and fails to deliver genuine support when it’s needed. I want to caution other delivery drivers: tread carefully with this insurance. If prices keep escalating without justification and they can’t offer help when it’s necessary, consider the implications if you ever have a serious claim. I’m eagerly awaiting the end of my policy so I can transition to a more affordable and dependable provider. Please share this information to prevent others from facing a similar predicament.
I had taxi insurance with this provider. After selling my taxi and cancelling my policy, they charged me £580 during my cooling-off period for less than two weeks of coverage. This feels like a scam. I strongly advise against using these brokers for taxi insurance. If you decide to go with them, be cautious about paying upfront. I've also reached out to the regulatory authority to seek a refund. Stay alert for potential scams.
I cannot access my previous policy, and I had to wait for assistance. They do not provide an option to transfer it to a new vehicle, which results in the cancellation of the old policy and the creation of a new one. Their policy lacks a recovery option.
I obtained taxi insurance with this provider. After selling my taxi and canceling my insurance, they charged me £580 during the cooling-off period for using their insurance for less than two weeks. This feels like a scam. I advise against using these brokers for taxi insurance. Be cautious and avoid upfront payments. I've also reached out to the regulatory authority to recover my funds.
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