Review Time
The system was malfunctioning, preventing me from finding my claim and updating the necessary documents. Additionally, my claim was denied because, despite my flight being delayed over 5 hours, compensation is only provided for delays announced by the airline at least 24 hours in advance. If you're considering this insurance, I would advise against it.
The system was not only malfunctioning, making it impossible to locate my claim and update documents, but my claim was denied despite my flight being delayed over 5 hours. They only compensate for delays communicated by the airline 24 hours prior. If you're considering this insurance, I suggest you think twice.
The claims process is incredibly frustrating. The form is poorly designed, with unsearchable dropdown fields. The web app shows covered passengers but forces individual submissions without remembering any previous entries. The form is tailored for a specific region, lacking clarity for different users. Field names are misleading, and submissions take ages. It's ridiculous. We won't be using this service again.
This company is terrible, employing shady practices. I've emailed more than 20 times without a response. When I call, they promise to get back to me, but I hear nothing. The whole experience has been appalling, and I have no idea what's going on with their customer service.
I purchased a policy thinking it covered my return flight, but it only covered one-way. I attempted to cancel via email before the policy started, but they refused. This is an unethical business. I frequently travel, and I will never consider using this service again; I can't imagine how they'd handle a claim.
Stay away from this service. I submitted a claim with all necessary documents months ago for a delayed flight, and I still haven't received any payout. The customer service is non-existent; they don't respond to emails, making this the worst experience I've encountered.
After months of back and forth with unhelpful representatives, my claim was never paid. They accepted the claim and requested my bank details for the transfer, but then nothing happened. I've sent numerous emails and am now being ignored—it's been over 6 months.
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