We’ve been extremely dissatisfied with Insight Pest Solutions and would not recommend their services.When their salesperson first came to our home, he said all our neighbours were using them and promised a “full house treatment,” “cancel anytime,” and a “money-back guarantee, no strings attached.” Unfortunately, none of those claims turned out to be true.From day one, the service we received was nothing like what was sold to us. Each visit consisted of a quick perimeter spray (something I could easily purchase myself for a fraction of the cost) and a few rodent traps that didn’t even work. Despite multiple treatments, we continued to find mice in and out of our home and saw no reduction in ants outside. We actually also saw a significant increase in wasp activity, something that wasn't prevalent before.To make things worse, the few responses I did receive were generic, copy-paste replies that didn’t actually address my concerns. Despite following up multiple times, I was ultimately ignored. When I finally decided to cancel due to the poor results, I was suddenly told about a $250+tax cancellation fee, something the salesperson never mentioned. They also offered to send technicians for additional “follow-up” treatments, but those visits made no difference and the issues persisted.I also had to pay hundreds of dollars out of pocket to another pest company to deal with wasp nests that Insight’s treatments were supposed to prevent. There were several large wasp nests around the entire perimeter of the house, so clearly their products/services are completely useless. When I contacted Insight about it, they weren’t able to send anyone out for several days, even though we were on their plan and their products were supposed to prevent this issue in the first place. That company even explained how Insight operates, confirming my suspicions that their “comprehensive service” pitch was misleading.And finally, they’ve made cancellation unnecessarily difficult, continuing to schedule service appointments without confirmation, sending technicians unannounced, and generally bothering us to keep the plan active.Their technicians are careless and lazy, their products don’t work, and their customer service is completely unresponsive. The whole experience has been frustrating, disappointing, and feels like a scam.Save yourself the headache and avoid Insight Pest Solutions.
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