Review Time
Connor Baldwin arrived promptly as promised and despite deep snow and drifts, completed a thorough and attentive inspection and treatment of our home exterior and surrounding property. Pleasant, affable and personable, Connor is a technician that Insight can be proud to number among its employees who are the face of the company.
Stay Away From These Bunch of Scammers. They will knock on your doors 100 Times and force you to Sign up and will Promise you we will do a free follow up if you are not Happy with Service. And then they will charge for that Follow up.And will keep on charging you and will Send you Random text we are such and such Lawyers. You have to make the payment.JUST STAY AWAY FROM THIS COMPANY
Nick was the technician who applied the pest control treatment at my home today. He was very professional, friendly, and took the time to explain everything he did and answered all my questions. He takes pride in his work and cares about providing good customer service. Great service and attention to detail.
We’ve been extremely dissatisfied with Insight Pest Solutions and would not recommend their services.When their salesperson first came to our home, he said all our neighbours were using them and promised a “full house treatment,” “cancel anytime,” and a “money-back guarantee, no strings attached.” Unfortunately, none of those claims turned out to be true.From day one, the service we received was nothing like what was sold to us. Each visit consisted of a quick perimeter spray (something I could easily purchase myself for a fraction of the cost) and a few rodent traps that didn’t even work. Despite multiple treatments, we continued to find mice in and out of our home and saw no reduction in ants outside. We actually also saw a significant increase in wasp activity, something that wasn't prevalent before.To make things worse, the few responses I did receive were generic, copy-paste replies that didn’t actually address my concerns. Despite following up multiple times, I was ultimately ignored. When I finally decided to cancel due to the poor results, I was suddenly told about a $250+tax cancellation fee, something the salesperson never mentioned. They also offered to send technicians for additional “follow-up” treatments, but those visits made no difference and the issues persisted.I also had to pay hundreds of dollars out of pocket to another pest company to deal with wasp nests that Insight’s treatments were supposed to prevent. There were several large wasp nests around the entire perimeter of the house, so clearly their products/services are completely useless. When I contacted Insight about it, they weren’t able to send anyone out for several days, even though we were on their plan and their products were supposed to prevent this issue in the first place. That company even explained how Insight operates, confirming my suspicions that their “comprehensive service” pitch was misleading.And finally, they’ve made cancellation unnecessarily difficult, continuing to schedule service appointments without confirmation, sending technicians unannounced, and generally bothering us to keep the plan active.Their technicians are careless and lazy, their products don’t work, and their customer service is completely unresponsive. The whole experience has been frustrating, disappointing, and feels like a scam.Save yourself the headache and avoid Insight Pest Solutions.
The service itself is good, but when I went to cancel it I was told I would be charged a fee as I signed up for a year. That was not told to me, in fact, when I signed up I was told I could cancel anytime, with no obligation. Regardless of any contract signed, your company needs to be more transparent and honest. I won’t recommend.
We hired this company for pest control with the promise of a wasp and spider-free home. They completely failed to hold up their end. Despite multiple visits and assurances that the problem was handled, I ended up being stung twice by wasps, the first time in over 30 years. Our house is also still covered in spiders, even though their service was supposed to prevent that.When I called to cancel, they still tried to charge us even though their treatment clearly didn’t work. Paying for something that didn’t deliver on its promises is not acceptable.I would not recommend this company. Poor results, poor accountability, and zero customer care when it comes to standing behind their work.
Excellent service! Jason Gabriel came to complete our second application. Once again, he provided friendly, professional, and efficient service. Taking the time to answer my questions and making sure that I was completely satisfied.I recommend Insight Pest Solutions.
I’ve had the good fortune to have Trevor service my property a couple times and we’ve built a rapport. He makes sure I completely understand what types of pests are present and the correct solutions to alleviate any concerns. I very much appreciate his advice and willingness to share information. I’m hoping he can continue to be the tech servicing my account.
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At Insight Pest Solutions, we believe that pest control services should be safe, effective, and affordable. Get a free pest or termite control quote today.
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