I reached out to the company after seeing a mantel garland on social media. I spoke with a representative who was friendly and promised a sample. However, the service declined sharply. I was passed to another staff member, and during a follow-up call, I felt rushed and struggled to convey my request. Instead of receiving the garland photo I had asked for, I got links to products and a picture of just berry stems. I was told a florist would assemble something by the week's end, but that never happened. When I called again, no one was available. I was disappointed to receive an internal email mistakenly forwarded to me that referred to me as “the customer they were on the phone with for ages,” which felt unprofessional. I reached out again but received no acknowledgment. I eventually decided to shop elsewhere. This was a straightforward request: replicate a garland, send a photo, and take payment. Instead, I was left chasing responses. In summary: • Good initial call. • Slow follow-up and rushed communication. • Received incorrect items. • Unprofessional comment about my call. • No follow-up acknowledgment. • I chose to shop elsewhere. I share this review to inform potential customers that while the products may appear lovely online, the support may be lacking. If you can visit in person, you might have a better experience.
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Founded in 1990, we are a family run business specialising in homeware, seasonal décor, gifts and garden essentials, proudly serving our community with quality products and friendly, trusted service.
We offer a wide range of home décor, interior accessories, gifts and seasonal decorations, available both in store and online, making it easy to shop trusted homeware and garden products from an established UK retailer.See more
