I am a leaseholder at X1 Chapel Street, Manchester, and have been using IPM’s services for the past three years.If you had asked me to rate IPM three years ago, I would honestly have given a zero. The budget was poorly managed, several services were not delivered as planned, and costs doubled compared to the previous management company. Communication was also inconsistent, with a new property manager every year, which made continuity difficult.However, I am pleased to say that things have improved significantly in the past year under the current team. Alma has brought the building budget under control and scheduled a series of improvement works alongside cost-saving measures. Dominyka has been excellent, responding promptly to every enquiry. Particular to highlight his handling recent hot water disruptions with clear updates to all stakeholders until the issue was resolved. Ceri has also done a great job preparing the building for the new academic year.Well done to the team. I am very pleased with the focus and effort they are putting into managing the building properly. Based on my recent experience, I have rated IPM 3 out of 5 stars, which is a big step forward from zero. With the current momentum, I am confident they could reach a 5-star service within the next 12 months.
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