IPM have known since early 2023 that issues under their management have left us unable to sell or remortgage our property. During this time, they failed to communicate any updates, timelines, or solutions.When I raised a formal complaint, IPM breached their own published complaints process and then concluded they had done nothing wrong—despite clear evidence to the contrary.The lack of transparency, accountability, and urgency has caused significant financial and emotional stress. In my experience, IPM have not acted in the best interests of the property owners they are supposed to represent.Dear Trustpilot Team,Thank you for contacting me regarding the challenge by Inspired Property Management (IPM) to my review. I am happy to provide further details to confirm the authenticity of my review and the basis of my concerns.I am a leaseholder at 118 Southwark Bridge Road, SE1 0BQ, where IPM are the appointed managing agents. My review reflects first-hand experiences and documented issues with their management. Below are just a few examples: 1. Failure to Communicate Critical Safety Information • In March 2023, IPM received a PAS 9980 fire risk assessment (balcony combustible materials, equivalent to B2). This report rendered the building effectively unmortgageable without remediation. IPM failed to notify leaseholders of this for almost two years. • Only in March 2025 did they commission and circulate a formal EWS1, despite the issue being known to them much earlier. This delay directly impacted my attempts to sell my property, with two separate sales collapsing as a result. 2. Lack of Action on Government Remediation Schemes • The development was built by Galliard and is eligible for government remediation schemes. Yet IPM failed to secure inclusion or communicate the process. This omission continues to leave leaseholders financially exposed and without a clear path forward. 3. Breach of Their Own Complaints Procedure • I submitted a formal complaint to IPM which, by their own published policy, should have been acknowledged and resolved within a set timeframe. They failed to adhere to their own procedure, leaving complaints unaddressed for months. 4. Failure to Provide Statutory Documents When Requested • Despite repeated requests, IPM have not provided me with the lease copy, building insurance details, or the management agreement between themselves and the freeholder, all of which I am legally entitled to under the Landlord and Tenant Act 1985. 5. Financial and Personal Impact • Due to their negligence and mismanagement, I have suffered very real losses: • Collapsed sales (£675,000 and later £605,000 offers, both lost). • Ongoing mortgage costs of approx. £1,200 per month since April 2025. • Lost rental income of approx. £3,000 per month over the same period. • Council tax payments for an uninhabitable, unsellable flat.I have full written evidence of the above, including reports, correspondence, offers, and payment records.My review on Trustpilot is an accurate and genuine reflection of my dealings with IPM. Their attempt to challenge it is, unfortunately, consistent with their wider pattern of failing to take responsibility or communicate transparently.Please let me know if you require copies of supporting documents — I am more than willing to provide them.
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