My family and I chose a travel service for our trip to Peru in July 2025, and the communication from the company was extremely poor both before and during the tour. The experience with the airline used for the tour was the worst I've encountered. Check-in was chaotic, with one long line for all flights, and the self-check-in process was confusing. We received one baggage sticker for multiple bags, which was inconvenient.
During our flight, the plane had a malfunction, and we had to disembark, which was not the company's fault. However, when we reached out for assistance, we were met with unhelpful responses from the support team, leaving us to handle the situation with the airline ourselves.
On the tour, my family was placed on standby for an internal flight while the rest of the group boarded, and again, the company provided no support when we informed them. This caused us to miss a day of the tour and incur additional costs for the flight and accommodation, which we only managed to get reduced rates for with the help of local assistance.
While I understand that the company cannot control the airline, the lack of support in a foreign country was very disappointing. We faced numerous issues with the airline, yet received minimal help from the travel service.
Despite their acknowledgment of errors, we received no compensation. Having paid in full well in advance, I strongly recommend considering other travel options or planning your own arrangements before opting for this company again.
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