Just like what others have said, I ordered a gift for a holiday in early December, and when it didn’t arrive near the holiday, I was told it was on the way. This cycle of 'where is it?' and 'it’s on the way' went on for weeks. The representative insisted on no refunds, claiming the item had been shipped, but tracking showed it was still awaiting pickup. The representative insisted the tracking was incorrect and urged me to be patient. I mentioned I would report to relevant authorities, and it seems many others have done the same.
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