I purchased a camera package during a major sale, including some additional accessories. However, I received the standard version instead, which I only discovered after watching setup videos and noticing several missing items. Upon reviewing my order, I found the error. To make matters worse, the charging pack I paid for was also not included. I reached out to the support team with photos and proof of my order, but it took them a week to respond, only to inform me that their shipping department confirmed everything was sent. When I requested proof, they said they couldn't provide it due to privacy, which is quite perplexing. I spent over $800, and the camera even overheats just from being on. What frustrates me is that influencers receive these cameras for free, while paying customers like myself feel ignored and dismissed. They refuse to send the missing items or offer any partial refund for me to replace them myself. Has anyone else faced a similar issue? It really feels like a drop-shipping operation that profits by neglecting genuine customers.
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Insta360 creates boldly innovative products that help people capture and share their lives. With a "Think bold" mindset, Insta360 is reimagining the limits of action cameras, 360 VR cameras and traditional photography solutions. Powered by AI, the brand's video editing software is revolutionizing the way creators make engaging content. Insta360 is dedicated to helping a new generation of athletes, creatives, adventure travelers and professionals bring their ideas to life.See more
