I am very dissatisfied with the service provided. My package was marked as delivered, yet it never arrived. I was home at the time—there was no knock, no doorbell, and no package was handed to me. The courier apparently signed on my behalf and left the package unattended, which is a significant breach of service. Even after explaining that I have no package and no proof of delivery was ever shown to me, the support team has been sending generic, scripted replies. Their "solution" is a meager 30% refund for an expensive item I don't even have. This feels more like an attempt to silence me rather than taking responsibility for their courier's actions. Now they are asking me to provide CCTV footage to "prove" I didn't receive it. I do not have a contract with the delivery service; the company does. It is their legal obligation to ensure the item reaches the customer. Trying to retain 70% of my payment for a failed delivery is misleading and unprofessional. I recommend avoiding purchases directly from their site—if the courier fails, they will expect you to bear the consequences.
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