Loved Instacart for a lot of years, however recently I received 4 items of a 15 item order. They immediately refunded the cost of the items. I immediately requested a refund of the the service charge as well as the $15 tip, totally $22+. I was told I had to wait 4-5 days, then I was told it would be refunded in 24 hours. On my 3rd contact I was told it was too late. They had no record of my request, which was within a hour of delivery. When I asked for a pro-rated refund of my membership they said it was too late. When I asked for a supervisor I was told they didn't have any. This is a horrible company.
Claim your business profile now and gain access to all features and respond to customer reviews.
